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Solution Solution Failed Software Contact User Complete DB Entry Y Continue Debug? N Use Program Y Did Solution work? N Software DB Write Install Instructions Try Company Solution Find Company Info Contact Company Fix the problem N Do we know the fix? Y N Errors? Y Y Function as Admin? N Software DB Software DB Return Software Run Program Failed Software Contact User Complete DB entry Y Continue Debug? N Y Did Solution work? N Try Company Solution Write Install Instructions Fix the problem Contact Company Find Company Info N Do weknow the fix? Y N Error Message? Y Y Will program open? N Open Program Install Template Test Computer Web link Software CD Continue Install instructions Install Install Template Begin Install Instructions in template Test Computer Login to Admin acct Receive software Provide Software Request software Download to test machine Software cd Web link Install ____________ Download Select open software for test Filter Database for open software Open Database Software DB Receive assignment from facilitator